Warranty Information

Effective Date: January 2025

Thank you for choosing CERNAL. We are committed to providing high-quality products and services. To ensure your satisfaction, we offer a comprehensive warranty policy that covers defects in materials and workmanship under the following terms and conditions.

1. Warranty Coverage

Our warranty covers defects in materials or workmanship under normal use for a period of [Insert Duration] from the date of purchase. If a defect arises and a valid claim is received within the warranty period, we will, at our discretion:

• Repair the defective product or component.
• Replace the defective product with an equivalent model.
• Provide a refund if repair or replacement is not possible.

2. Warranty Exclusions

The warranty does not cover:

• Accidental damage, misuse, or neglect.
• Improper maintenance or unauthorized repairs.
• Normal wear and tear, including cosmetic damage.
• Modifications or alterations to the product.
• Failure to follow usage guidelines provided in the manual.

3. How to File a Warranty Claim

If you believe your product is defective and within the warranty period, follow these steps:

1. Contact our customer service team at support@cernal.com.
2. Provide proof of purchase, including the date and serial number.
3. Describe the issue and attach relevant photos or videos.
4. Our team will evaluate your claim and provide further instructions.

4. Warranty Limitations

To the extent permitted by law, our warranty is limited to repair or replacement of the defective product. CERNAL will not be liable for:

• Incidental or consequential damages.
• Loss of time, revenue, or inconvenience.
• Shipping and handling costs related to warranty claims.

5. Returns and Replacements

If a product is deemed defective and a warranty claim is approved, we will replace the defective product at no cost. If replacement is unavailable, we may offer a refund or store credit. Returned products must include all accessories and original packaging.

6. Contact Information

For any questions about our warranty policy, please contact us at:

• Company Name: CERNAL
• Email: support@cernal.com

7. Changes to Warranty Policy

We reserve the right to update or modify this warranty policy at any time. Changes will be posted on this page with an updated effective date.